Ella by Navnia
A conversation that knows where to go next.
Ella moves from reception and care navigation into adaptive history-taking and approved workflow actions, while keeping evidence and human review visible.
One continuous consultation state
Each stage adds to the same durable session rather than starting a new disconnected chat.
From the first hello to the record a clinician reviews.
- 01
Identity and consent
Confirms the person, records consent and keeps demographic data separate from model-bound clinical context.
- 02
Reason and routing
Understands what the patient is calling about and selects the configured reception or care-navigation pathway.
- 03
Adaptive history
Maintains a live clinical picture and asks the highest-value next question instead of replaying a static form.
- 04
Safety and uncertainty
Tracks relevant risk questions, direct denials, unclear answers and the approved safety-netting for the pathway.
- 05
Workflow actions
Can send supported links, messages or emails, issue questionnaires and complete configured forms or PDFs.
- 06
Clinical review
Prepares a structured note while retaining the transcript, evidence and workflow state for an authorised reviewer.
Reasoning you can inspect
The live state matters as much as the final note.
Authorised teams can see what has been gathered, important denials, safety questions, open clinical threads and the working diagnostic picture as the consultation develops.
The live view presents structured clinical facts, uncertainties and question priorities created for authorised operational review.
Live clinical picture
Synthetic demonstration
Known so far
Intermittent palpitations for around two months.
- Pattern
- Episodes last about 20 minutes
- Frequency
- Approximately every two days
- Character
- Racing and unusually strong
Reasoning focus
Clarify syncope, chest pain, triggers and relevant cardiovascular history before narrowing the next question.
Next question
When the palpitations happen, do you feel faint or nearly faint?
The visible reasoning view supports review; it is not a diagnosis.
Compared with forms and generic voice bots
Why Ella is different from a form, eConsult-style request or generic voice bot.
This comparison describes product architectures, not every deployment or supplier. Individual systems vary and should be assessed against their actual configuration.
| Capability | Ella by Navnia | Structured online request | Generic voice assistant |
|---|---|---|---|
| Conversation | Natural voice or text | Structured form journey | Speech wrapped around a general model |
| Question selection | Uses the evolving clinical state and configured safety logic | Usually fixed questions and branches | Often depends on the latest prompt alone |
| Workflow actions | Configured tools, links, forms, messages and follow-up | Submission and basic routing | Varies by implementation |
| Review output | Structured state, note, transcript and evidence | Form response | Transcript or generated summary |
| Operational scope | Reception through review and supported follow-up | Digital request capture | Conversation layer |
Configured workflow range
More than intake. Configured for the service.
The pathway decides what Ella may ask, send, prepare or hand over.
Inbound and outbound calls
Handle incoming requests, supported outreach, reminders and follow-up conversations through configured telephony pathways.
Care navigation and best-next-question reasoning
Use the current session state, known answers and safety priorities to select the next useful question.
Links, forms and questionnaires
Send approved SMS or email links, issue structured questionnaires and complete supported demonstration PDFs.
Supported QOF-related workflows
Navnia can automate supported parts of QOF-related patient outreach, structured information gathering, review preparation and follow-up workflows.
Notes and live operational context
Prepare a report while keeping the transcript, open items and review status available to authorised teams.
Clinical boundary
Preparation and workflow support. Human clinical authority.
Navnia prepares information and workflow outputs for authorised human review. It does not replace clinical judgement, diagnosis, prescribing or emergency care.