Safety
This page covers the controls that shape Ella in day-to-day use: protected access, clinic-scoped review, transcript-backed notes, and clinician review before action.
Live now
These are the live controls that matter to clinics using Ella today.
Protected access
Protected pages require sign-in before sensitive consultation information is shown.
Role-based visibility
Patients, clinicians, and admins use different product areas with different access boundaries.
Clinic-scoped review
Consultation information stays tied to the clinic context chosen before review begins.
Transcript-backed review
The prepared note stays connected to the transcript so clinicians can check the original words when needed.
Clinician review before action
Ella prepares the note for review. Clinical judgement, diagnosis, and action remain with the clinician.
Support and deletion routes
Public support, privacy, and data-handling routes are available for operational follow-up and requests.
What this means in practice
Narrower product surface, clearer review path.
The patient speaks to Ella on behalf of the clinic, not to a live clinician in real time.
The clinic reviews the prepared note before the appointment.
Ella prepares information for review. It does not diagnose, prescribe, or replace clinical judgement.
Planned next
Further readiness work
Further governance and assurance work for wider deployment.
More detailed operational reporting and service transparency.
Expanded accessibility and service-status detail as the public surface grows.